Monitor, support and maintain
The ongoing support for any digital product is as important as the building and designing of the product itself. We build partnerships with our clients to ensure continued momentum long after we've built any product. We are also able to assist with app and web maintenance for your existing digital products.
What is Monitor, Support and Maintain?
Ongoing support and maintenance of an app are crucial for several reasons, such as ensuring that the app remains functional, secure, and relevant. Here are the key reasons why this is important:
Security
Regular maintenance helps identify and fix security vulnerabilities. As new threats emerge, continuous updates are necessary to protect your user's data and maintain the product's integrity.
Bug fixes and compatibility
Even well-tested apps can have bugs that become apparent only after extensive use. Ongoing support allows for the quick identification and resolution of these issues. Technology evolves rapidly, with frequent updates to operating systems and devices. It ensures that the app remains compatible with the latest versions of iOS, Android, and other platforms, preventing potential issues for users.
User satisfaction
Continuous improvements based on user feedback can significantly enhance user satisfaction and retention. Regular updates show users that the app is being actively improved and maintained. User needs and market trends change over time. Ongoing support allows for the introduction of new features and functionalities, keeping the app competitive and aligned with current user expectations.
Performance optimisation
Regular monitoring and maintenance help optimise performance. This includes improving load times, reducing crashes, and ensuring the app runs efficiently on various devices.
Compliance
Laws and regulations regarding data privacy and security, such as GDPR, are constantly evolving. Regular updates ensure that the app remains compliant with these regulations, avoiding legal issues and penalties.
Cost efficiency
Addressing issues proactively through regular maintenance can prevent major problems that require extensive resources to fix. This approach is often more cost-effective than dealing with significant breakdowns or emergencies.
Brand reputation and market advantage
An app that is consistently updated and maintained reflects well on the brand, demonstrating a commitment to quality and user satisfaction. Neglecting app maintenance can lead to negative reviews and damage to your brand’s reputation. Continuously updating the app with new features and improvements helps maintain a competitive edge in the market. It shows users and potential customers that the app is evolving and staying current with the latest industry trends.
What can The Distance do for you?
Our team provide the right balance of monitoring and proactive support tailored to your needs. Our app and website maintenance and monitoring services keep your product performing at its peak. Integrated analytics and crash reporting enable us to identify and fix issues before they become bigger problems. We help you to stay ahead of upcoming challenges, such as Operating System releases.
We offer two levels of support that cover your essential support and maintenance needs, through to covering ongoing user feedback and feature iterations as part of your ongoing support.
- Our Support and Maintenance package allows us to spot issues early by proactively monitoring your technology, using industry-leading monitoring tools such as Google, AWS and Azure. We operate as a partner alongside your teams, and 3rd party partners to support with issues that may be related to internal infrastructure, and we will respond to unlimited issues, service interruptions and major incidents. Alongside the support, we maintain your technology to keep it up-to-date, compatible and secure, so you know that it is always performing to the level you expect and your users demand. We always look ahead to the next OS releases to make sure your app is ready for change and keep on top of regular audits of your product and the packages within it.
- Our full journey package will allow our team to work alongside you to continue to define future roadmaps of features and improvements based on user feedback. We will continue to help you achieve your product and business goals post-launch, and allow us to maintain a backlog of improvements we can iteratively release based on your priorities and goals. We collaborate with you to consider internal stakeholders and end users, with the aim of creating partnerships and solutions to keep your business moving forward in the long term.
Leading partners on
the journey
We pride ourselves on building strong, long lasting partnerships with our clients who appreciate our proactive input and the ongoing support we provide. Our goal is to ensure you feel empowered and supported every step of the journey and we become an extension of your team.
"Thank you to everyone at the organisation for all the hard work, you have all gone above and beyond for the project"
Innovating a leading FinTech app, continuing 12 years of partnership
See our support and partnership in action in this case study.
Interested in theses services?
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